IT 331 Unit 2 Discussion

Topic 1: Digitalization

What is digitalization or digital transformation?

How is digitalization transforming the world of IT?

Use your favorite search engine to search the terms digitalization and digital transformation.

Many traditional analog services have switched to digital in the past 25 years, which has not always been seamless. There are instances where that transition is complete or almost complete.

From your research, find two relevant resources for the questions:

  • What is digitalization or digital transformation?
  • How is digitalization transforming your world?
  • Provide an overview of the two sources, stating why these sources are relevant. Include the references or URLs for the sources. Include an example of a product switch from analog to digital. (Hint: television, telephone, etc.)

Why do service providers need to consider the key concepts of service management to ensure they provide value to their clients in this digital landscape?

Include a question that students can reply to within your initial post(s). Also, include the reference(s) for your source(s).

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