Business and management

Customer Service and Customer Experience in Digital Transfor…

Listen to the video on Customer Service vs Customer Experience (Week 5 Reading and Supplemental Materials). Using an organization you have been or still are affiliated with, write a one to two-page executive memo identifying at least three (3) customer or client concerns/issues that may negatively impact the digital transformation. Provide a resolution to address

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case study

In this module, we discovered that there are presently many cases that the EEOC has worked on, tried, and concluded that relate to DEI and related-subject matter. For this assignment, you will research, explore, and analyze some of these cases. Access the news releases on the Equal Employment Opportunity Commissions website: . Document a recent

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