dress code memo

Walk-In Closets

MEMORANDUM

To: Store Managers

From: Regional Manager

Date: 2/2/26

Subject: Dress Code Memo 1st Draft

Recent mystery shopper reports have highlighted a recurring issue across multiple locations: customers are having difficulty distinguishing between sales associates and shoppers while in our stores. This lack of clear staff identification negatively affects customer experience, relationship building, and overall brand perception. As a company that prioritizes customer engagement and service quality, it is important that we address this concern promptly and consistently.

To improve staff visibility and strengthen our brand image, Walk-In Closets will be implementing a standardized employee dress code across all locations. Beginning in Q3, all sales associates will be required to wear official Walk-In Closets branded shirts while on the sales floor. Employees will have the option of either short-sleeve or long-sleeve shirts to ensure comfort while maintaining a professional appearance. This standardized look will make staff members easily identifiable and reinforce consistency across all stores.

We understand that dress code changes can sometimes be met with resistance from employees. To help ease this transition, Walk-In Closets will provide each employee with a minimum of two branded shirts at no cost. This approach minimizes any financial burden on staff while promoting fairness and uniformity. Managers are encouraged to communicate the benefits of this change to their teams, emphasizing how clearer staff identification supports stronger customer relationships and improved store performance.

The dress code policy will be fully implemented by the start of Q3. Store managers should begin preparing their teams immediately by discussing expectations and addressing any questions or concerns. Additional details regarding shirt distribution and sizing will be provided in the coming weeks. If you have questions or foresee challenges during this transition, please reach out directly so we can work together to ensure a smooth rollout.