Conflict Resolution Project – Assignment and Grading Rubric
Due at the end of Week 4
This project is due the end of Week 4. However, begin your work on this assignment during
Week 3 as it will take some time to plan and implement this assignment.
Part 1 Planning – 150-250 words.
1. Describe a
current conflict
situation that you face with another person in some aspect of
your work or personal life that you feel comfortable addressing and sharing with Amy (it will
not be shared with the rest of the class). Choose a situation that is relevant and important
to you – however – not one that is too hot to handle.
2. Provide a brief description of the conflict.
3. Articulate your goal for addressing this conflict and what you hope will be the result. For
example, to get a certain action/outcome; to sway a decision; to influence a change in
behavior; to be heard; etc.
4. Identify at least one of the tools and techniques discussed in our textbook Chapters 3, 4 or
5 that you will utilize to address the conflict with this person in real life.
5. What channel will you use to address the conflict and why?
6. When will you address the conflict?
Part 2 – Action Step
7. Implement your plan in real life: Communicate with the person to address the conflict as
you described above.
Part 3 Assessment – 150-250 words
Following the interaction diagnose how it went.
8. Was your goal met?
9. What worked well, if anything? What was unsuccessful, if anything?
10. What strengths did you bring to the situation?
11. When were you most challenged?
12. What might you do differently if you were to do it again?
Book _ 13th Edition
Adler, B., Elmhorst, J. M., & Lucas, K. Communicating at Work: Strategies for Success in Business and the Professions, 13th Edition, McGraw-Hill, New York, 2019, ISBN 978-1-265-05342-0.
Requirements: 2 pages
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